All products will be dispatched within 5 working days of purchase via 1st class tracked & signed Royal Mail. We cannot refund or exchange any items once they have been shipped.
If you are ordering from outside the UK please read the following information carefully.
Once your item has been dispatched you will be sent a tracking number please keep an eye on it!For shipping to US, Canada, Mexico, Brazil and Australia it can take some time to pass through customs please allow up to 4 weeks and check the tracking number if it is taking longer than expected. If you are having issues tracking your item please contact firstname.lastname@example.org All orders must be signed for if it arrives while you are out it may be taken to your local depot for collection. Again, please check your tracking to locate and collect it. If it is left unclaimed for too long it will be returned to the UK. We will not be held responsible if orders are returned to us due to incorrect / incomplete addresses or for items that go unclaimed at the depot. If orders are returned to us we will have to charge the international postage cost to resend the item to you. Please order well in advance for gifts and events to avoid disappointment, there is nothing we can do to speed up the shipping / customs process.
CUSTOM CHARGES / IMPORT TAX
Some international orders may be subject to additional customs charges / import taxes - this varies by country, please check with your local customs (or search online) to see if your country charges for imported goods from the UK. Any tax fees that may occur are not included in the price or P&P and must be covered by the customer. We will not be held responsible for any additional charges, shipping costs or import fees that occur if orders are returned to us.